At Piraso, we strive to ensure your satisfaction with every purchase. Our Returns, Exchange, and Refunds Policy outline the procedures and guidelines for returning or exchanging items purchased from our website.

Returns

Upon purchasing products from Piraso, please refer to the product description page to determine if the item is eligible for return. Certain products may be identified as ‘not returnable,’ while others are labeled as ‘returnable’ with specific conditions outlined. We reserve the right to refuse returns for various reasons, including the product’s condition and adherence to our policies.

Exchange

You may check the eligibility for product exchange in the ‘My Orders’ section after delivery. Eligibility criteria include stock availability, serviceable address, and seller rating, among others. Exchanges are subject to the same conditions as returns and must be initiated within the specified exchange period.

Refund

Refunds will be processed according to the refund method selected and the product’s condition upon return. Please allow 3-7 business days for refunds to credit back to your original payment method. Instant refunds may be available for certain orders, subject to specific conditions.

How to Return or Exchange a Product

To initiate a return or exchange, follow these steps:

1. Visit the ‘My Orders’ section on the Piraso website.
2. Create a return or exchange request and follow the provided instructions.
3. Once approved, a Return ID or Exchange ID will be generated.
4. Package the item securely in its original packaging with all tags intact.
5. Arrange for the product to be picked up from the same address of delivery.
6. Upon receipt, our team will conduct a quality check before processing the return or exchange.

Common Guidelines

Ensure the product meets the following criteria for return or exchange:

• Original condition with all packaging, tags, and accessories intact.
• Unused, unwashed, and without any damage.
• Returned within the specified return window mentioned on the product page.

Miscellaneous

Please note that all claims for return, exchange, or refund are subject to Piraso’s satisfaction. We reserve the right to amend or modify this policy at any time without prior notice. For further assistance, contact our customer support at support@piraso.com.